Privacy Policy for ChartMagik

Thank you for using ChartMagik ("we," "us," or "our"). This Privacy Policy explains how we collect, use, and protect your personal and non-personal information when you use our website located at https://chartmagik.com (the "Website").

By accessing or using the Website, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use the Website.

1. Information We Collect

1.1 Personal Data

We collect the following personal information from you:

• Name: Used to personalize your experience and communicate with you.
• Email: Used to send you important account updates, responses, and support messages.
• Payment Information: All payment data is collected and processed securely by Stripe, our payment processor. We do not store or process any payment information directly.
• Text Input: We collect the text you input for the purpose of generating insights and visualizations.

1.2 Non-Personal Data

We use cookies and similar technologies to collect non-personal information such as your IP address, browser type, device details, and usage behavior. This helps us improve performance, troubleshoot issues, and enhance the overall user experience.

2. Purpose of Data Collection

We use your personal and non-personal data to:

• Process your subscriptions and transactions through Stripe
• Provide technical support and communicate with you about your account
• Improve our services and develop new features
• Ensure the security and integrity of our platform

3. Third-Party Services

ChartMagik may integrate with third-party services such as payment processors or cloud storage providers. These services may have access to certain data only to the extent required to fulfill their function.

4. Data Sharing

We do not sell or share your personal data with third parties for marketing purposes. We only share your data when necessary to provide our services (e.g., cloud file storage, analytics, payment processing), and only with trusted partners.

5. Children's Privacy

ChartMagik is not intended for use by children under the age of 13, and we do not knowingly collect data from children.

6. Updates to the Privacy Policy

We may update this Privacy Policy from time to time. When changes are made, users will be notified via email or a prominent notice on the Website. Continued use of the Website after updates means you accept the revised policy.

7. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, you can contact us at:

Email: support@chartmagik.com

8. Data Protection Mechanisms

We take your data security seriously and have implemented the following safeguards:

• Encryption: All sensitive user data is encrypted both in transit and at rest using industry-standard protocols.
• Access Control: Only authorized personnel have access to sensitive data.
• Regular Monitoring: We monitor our systems regularly for vulnerabilities and potential threats.

While we implement best practices to protect your information, please understand that no method of transmission over the internet or method of electronic storage is 100% secure. We strive to protect your data but cannot guarantee absolute security.